1. General Policy
Luxvia Global Private Limited ("we", "our", "us") has established this Refund Policy to govern the refund of fees paid for our services.
2. Eligibility for Refund
Refunds may be considered under the following circumstances:
- If we are unable to provide the agreed services due to our own limitations
- If you cancel a service within 3 days of payment and before we have commenced substantial work
- In cases of proven fraudulent transactions
3. Non-Refundable Services
The following services are typically non-refundable:
- Consultation fees
- Document processing fees
- Any services where substantial work has already been performed
4. Refund Process
To request a refund:
- Submit a written request to luxviaglobal@gmail.com within 7 days of the issue
- Include your full name, transaction details, and reason for refund
- We will review your request and respond within 14 business days
Approved refunds will be processed within 30 business days.
5. Partial Refunds
In some cases, we may issue partial refunds based on the work already completed or expenses incurred.
6. Job Placement Guarantee
Unless explicitly stated in a written agreement, we do not guarantee job placement and fees paid are for our recruitment services, not employment outcomes.
7. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on our website.
8. Contact Us
For questions about this Refund Policy, please contact us at luxviaglobal@gmail.com.
Last Updated: July 2025